1. How can I tell if a batch product upload has failed?
If a batch upload fails, the affected products will be returned to the new product list, and their status will be updated to “Not Uploaded.”
2. I modified the product price but it did not update. What should I do?
If the SKU price is not updated, it may be due to the platform report not refreshing or the system requiring time to synchronize (updates occur daily). Please wait 1–2 days to check if the price has been updated. If it remains unchanged, please contact the technical team for assistance.
3. What causes batch product uploads to fail?
Our bulk upload process uses a unified template. Errors may occur if the information required for certain product types does not match the template structure. In such cases, you will need to manually add the necessary information and reattempt the bulk upload.
4. How long does it take for the detail page to appear after uploading products in bulk?
The detail page typically becomes visible within about 10 minutes.
5. What should I do if the Product List Management page fails to load?
You may try refreshing the page. If that does not work, close and reopen the browser. If the issue persists, clear the browser’s cache and cookies and try again. Should the problem continue, it may be due to your network environment. Try switching networks or contact our customer service team for further assistance.
6. How do I create removal orders in bulk?
Go to Product List Management and select “Remove Inventory.” Check all products that require removal, then click the “Batch Remove” button to complete the operation. Please note that all selected items must have consistent information for batch processing.
7. When does a seller know that a product needs optimization?
From the moment a product is uploaded, the system—specifically the Product List Management page—tracks sales performance, ranking, and other metrics. If the product’s sales and ranking show a sustained decline, coupled with low click-through and exposure rates, it indicates that the product page is not attracting consumers effectively. In some cases, the product may not even appear in keyword search results. This suggests that the seller should optimize the product page to improve exposure.
8. The website does not load and I cannot log in.
First, ensure you are using Firefox or Google Chrome, as our website currently only supports these two browsers. Second, check your internet connection. If both your browser and network are functioning properly but you still cannot log in, try exiting and retrying. If none of these steps resolve the issue, please contact us.