1. I modified the product price but did not update it, what should i do?
If the sku price is not updated, the platform report may not be updated, or the report is updated only after the system update synchronization (updated every day). Please wait 1-2 days to check the price update, and then ask the technical team for feedback if it is still not updated.
2. How to know when a product batch upload has failed?
After the batch upload fails, the product will go back to the new product list. The status will also update to Not Uploaded.
3. What is the reason for batch product upload failure?
Our bulk upload information is a unified template, some types of products need to fill in the information and the unified template has discrepancies in the upload error, then you need to manually add the information to be uploaded, and then click on the bulk upload.
4. How long do I have to wait for the detail page to show after uploading products in bulk?
Usually shows in about 10 minutes.
5. When accessing the Product List Management page, the page cannot be loaded. What should I do?
You can try refreshing the page. If it cannot be refreshed, you can close and reopen the browser to try again. If the problem persists, you can try clearing the browser’s cache and cookies, and then try opening the page again. If it still cannot be solved, it may be a network issue. You can try changing the network environment or contact our customer service personnel for feedback and assistance.
6. How to Create Remove Order in bulk?
Click to go to Product List management and select Remove Inventory, you can check all the products that need to be removed in batch, and then click the “Batch Remove” button to complete the operation. It should be noted that the batch operation option needs to keep all the information consistent.
7. When does the seller know that the product needs optimization?
From the very beginning, when the product is uploaded to the background, the system–Product List management page will capture the product sales, ranking and other information. If the sales volume and ranking of the product show a downward trend for a period of time, and the click through rate and exposure rate data are relatively low, it indicates that the current product page is not enough to attract consumers, and even the product cannot be searched through some keyword searches. This indicates that the seller needs to optimize the product page to improve product exposure.
8. The website is not loading and cannot be logged in.
First, make sure you are using either Firefox or Google Chrome, as our website only works in those two browsers at the moment. Second, check your Internet environment. If your browser and network are in good shape and you still can’t log in, try to exit and retry. If none of the above methods can solve your problem, please contact us.